COVID-19. Frequently Asked Questions

Long distance paths (LDP)

We have answered the most frequently asked questions below but if you need more information or wish to chat about your options, please email us or give us a call on 016974 78443.

Is my holiday going to run?

All our self-guided walking holidays are currently running. We will continue to monitor UK Government advice, as well as information from our accommodation suppliers and feedback from our clients. If we have to make any changes to holiday arrangements we will publish these on our website and notify anyone who has booked a trip. If you are joining one of our holidays from overseas, we recommend that you also monitor advice given by your own government and airline.

How will my holiday be affected?

During the past several months we have been busy consulting with our accommodation providers and baggage couriers to ensure they can meet the regulations and recommendations of the UK Government on COVID-19 security. The steps taken by each accommodation will vary depending on the exact situation of each establishment. We will provide details for each accommodation of any special requirements regarding check-in procedures, one-way systems, dining, and any other protocols to maintain social distancing and the higher level of sanitisation now required. If the holiday includes an overnight stop where there are no accommodations which can operate the new requirements, we will provide an alternative (including free-of-charge transfers where appropriate). During bag transfer operations, bags will be wiped down with sanitiser and our couriers will wear protective clothing. For the latest Government advice and information about COVID-19, please use the links in the section on 'Further Information'.

Can I cancel my holiday?

You can cancel your holiday without penalty only if the UK Government restricts travel to the region where your holiday takes place at the time of your departure. If we have to cancel your holiday (for example, because somewhere you are due to stay is ordered to lockdown), you will have the option to postpone or receive a full refund. If you decide to cancel your trip due to disinclination to travel, we will incur costs and for this reason, if you cancel, our standard terms and conditions will apply. Full details are in our Terms & Conditions.

Can I postpone the holiday?

Because of the exceptional circumstances of the COVID-19 pandemic, we will do our best to postpone your holiday if you are disinclined to travel, but we cannot guarantee this will be possible. Postponement will depend on the willingness of your accommodation to allow this and the availability on the alternative dates you propose. We will charge a fixed admin fee of £25 per person to cover our costs in moving your booking if this is possible. Please contact us as early as possible prior to your departure if you wish to postpone your trip. For our overseas clients who may face difficulties with international travel, please contact us if you have any concerns about joining your tour in the UK.

Where can I get further information?

The following websites will provide authoritative information on the current status of the COVID-19 outbreak.