While we are in National Lockdown, we cannot operate any of our holidays. The Government has now published its 'roadmap' for getting out of the current lockdown. This gives provisional dates for when different restrictions may be eased. If your holiday is due to start before May 17th, we will have already contacted you or will be doing so very soon to discuss your options. We expect to be able to operate the majority of our self-guided walking holidays starting from May 17th onwards. We will continue to monitor UK Government advice, as well as information from our accommodation partners. If we have to make any general changes to holiday arrangements we will publish these on our website and notify anyone who has booked a trip. If you are joining one of our holidays from overseas, we recommend that you also monitor UK Government regulations on international arrivals as well as advice given by your own government and your airline.
All our accommodation providers and baggage couriers follow the regulations and recommendations of the UK Government on COVID-19 security. The steps taken by each accommodation will vary depending on the exact situation of each establishment. We will provide details for each accommodation of any special requirements regarding check-in procedures, one-way systems, dining, and any other protocols to maintain social distancing and the higher level of sanitisation now required. If the holiday includes an overnight stop where there are no accommodations which can operate the new requirements, we will provide an alternative (including free-of-charge transfers where appropriate). During bag transfer operations, bags will be wiped down with sanitiser and our couriers will wear protective clothing. For the latest Government advice and information about COVID-19, please use the links in the section on 'Further Information'.
If we have to cancel your holiday for any reason, you will have the choice to postpone to a later date or receive a full refund. If you have to cancel your trip because you or your travelling companion are diagnosed with COVID-19, or because you or your travelling companion are required to self-isolate at home, we will waive our standard terms and conditions and in this case, the COVID-19 Refund Guarantee terms will apply.
If you are unable to travel because you, or the person you are travelling with, contract the virus or are required to self-isolate, you will have the option to postpone your trip or receive a refund as described in our COVID-19 Refund Guarantee. We will also do our best to postpone your holiday if you have concerns about catching the virus or are disinclined to travel, but we cannot guarantee this will be possible in every circumstance. We will charge a fixed admin fee of £25 per person to cover our costs in moving your booking if your request is outside the scope of our refund guarantee. Please contact us as early as possible prior to your departure if you wish to postpone your trip. For our overseas clients who may face difficulties with international travel or with rules on self-isolation following arrival, please contact us if you have any concerns about joining your tour in the UK.