While we are in National Lockdown, we cannot operate any of our holidays. If your holiday was due to depart in November, we will have already contacted you. We expect to be able to operate all our self-guided walking holidays in 2021. We will continue to monitor UK Government advice, as well as information from our accommodation suppliers and feedback from our clients. If we have to make any changes to holiday arrangements we will publish these on our website and notify anyone who has booked a trip. If you are joining one of our holidays from overseas, we recommend that you also monitor advice given by your own government and airline.
All our accommodation providers and baggage couriers follow the regulations and recommendations of the UK Government on COVID-19 security. The steps taken by each accommodation will vary depending on the exact situation of each establishment. We will provide details for each accommodation of any special requirements regarding check-in procedures, one-way systems, dining, and any other protocols to maintain social distancing and the higher level of sanitisation now required. If the holiday includes an overnight stop where there are no accommodations which can operate the new requirements, we will provide an alternative (including free-of-charge transfers where appropriate). During bag transfer operations, bags will be wiped down with sanitiser and our couriers will wear protective clothing. For the latest Government advice and information about COVID-19, please use the links in the section on 'Further Information'.
If we have to cancel your holiday (for example, because of the lockdown), you will have the option to postpone to a later date or receive a full refund. If you have to cancel your trip because you or your travelling companion are diagnosed with COVID-19, or because you or your travelling companion are required to self-isolate at home, we will waive our standard terms and conditions and in this case, the COVID-19 Refund Guarantee terms will apply.
If you are unable to travel due to COVID-19 (if you contract the virus or are required to self-isolate), you will have the option to postpone your trip or receive a refund as described. Because of the exceptional circumstances of the COVID-19 pandemic, we will also do our best to postpone your holiday if you have concerns or are disinclined to travel, but we cannot guarantee this will be possible. In this case the option to postpone will depend on the willingness of your accommodation to allow this and the availability on the alternative dates you propose. In this case, we will charge a fixed admin fee of £25 per person to cover our costs in moving your booking if this is possible. Please contact us as early as possible prior to your departure if you wish to postpone your trip. For our overseas clients who may face difficulties with international travel or with rules on self-isolation following arrival, please contact us if you have any concerns about joining your tour in the UK.